Privacy Policy

This privacy policy sets out how Leadible (“we”, “us”, “our”) collects, uses, and protects any personal information you provide when using this website or our services. Leadible is operated by Laurence Wells, a sole trader registered in England and Wales.

1. Who we are

Leadible is a Google Ads management service for local service businesses. Our website is leadible.co.uk. If you have any questions about this policy, contact us at hello@leadible.co.uk.

2. What information we collect

We may collect the following personal information:

• Your name, email address, and phone number when you fill in an enquiry or contact form
• Your business name, type, and location when you request an audit or opportunity report
• Your website URL and Google Ads account information when you request an audit
• Usage data and analytics information when you browse our website (via cookies)

We do not collect payment information through this website. Any payment processing is handled directly by GoCardless, which has its own privacy policy.

3. How we use your information

We use the information you provide to:

• Respond to your enquiry or audit request
• Prepare and send a personalised audit or opportunity report
• Communicate with you about our services
• Improve our website and services

We will never sell your personal data to third parties. We will not add you to any marketing lists without your explicit consent.

4. Legal basis for processing

We process your personal data on the basis of legitimate interest (responding to your enquiry) and, where applicable, your consent. If you have submitted an enquiry form, you have provided your information voluntarily to receive a response.

5. Data retention

We retain enquiry data for up to 24 months unless you ask us to delete it sooner. If we enter into a service relationship, we retain relevant business records for 6 years as required by UK law.

6. Cookies

Our website uses cookies to improve your browsing experience. We use:

• Essential cookies — required for the website to function correctly
• Analytics cookies — to understand how visitors use our website (via Google Analytics)

You can disable cookies in your browser settings, though this may affect your experience of the site.

7. Third-party services

Our website and services use the following third-party providers:

• Vercel — website hosting
• Google Analytics — website analytics
• Supabase — database and authentication (used in the client portal)
• GoCardless — payment processing (for active clients)

Each of these providers has their own privacy policy and is responsible for their own data practices.

8. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict our processing of your data
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, contact us at hello@leadible.co.uk.

9. Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure.

10. Changes to this policy

We may update this privacy policy from time to time. Changes will be published on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact

For any questions about this privacy policy or how we handle your data:
Email: hello@leadible.co.uk
Leadible, operated by Laurence Wells, England.